Last updated 6 August 2026. These terms apply to every VektoVAT account.
These Terms of Service (the "Terms") form a binding agreement between you and VektoVAT ("we", "us") governing your use of the VektoVAT website, application and related services (the "Service").
By creating an account, signing in or using the Service, you confirm that you accept these Terms and that you are authorised to accept them on behalf of the business you represent. If you do not agree, do not use the Service.
VektoVAT lets you upload receipts and invoices, uses automated AI processing to extract VAT and expense details, stores your documents securely, and lets you review, categorise and export those records for your own accounting purposes.
VektoVAT is an administrative tool. It is not an accountant, tax adviser or bookkeeper, and nothing produced by the Service is tax, legal or financial advice.
You must provide accurate account and business details and keep them up to date. You are responsible for all activity that happens under your account.
Keep your credentials confidential, use a strong and unique password, and notify us promptly at support@vektovat.nl if you suspect unauthorised access.
You are responsible for the lawfulness and accuracy of the documents and data you upload, for verifying extracted values before relying on them, and for meeting your own filing, retention and record-keeping obligations under applicable tax law.
You must be at least 18 years old and use the Service in a business or professional capacity.
You agree not to: upload content you have no right to upload; upload malware or attempt to breach, probe or overload the Service; access another user's data; reverse engineer, scrape or resell the Service; use the Service to commit or facilitate fraud, tax evasion or money laundering; or use automated systems to place unreasonable load on our infrastructure.
We may suspend or limit accounts that put the security, availability or integrity of the Service at risk.
The Service is offered on a free plan with a limited document allowance and on paid plans (Freelancer and Business) billed monthly or yearly in advance through our payment processor, Stripe.
Prices are shown on the pricing page and are exclusive or inclusive of VAT as indicated at checkout. Applicable VAT is calculated and charged in accordance with EU rules.
Subscriptions renew automatically for the same period until cancelled. You can cancel at any time from Settings; cancellation takes effect at the end of the current paid period and you keep access until then.
Document allowances are enforced per plan. Freelancer allowances reset at the start of each billing month. If a payment fails we may retry, downgrade or suspend access until payment succeeds.
We may change prices or plan features with at least 30 days' notice by email. Changes apply from your next renewal; if you do not accept them, you may cancel before renewal.
Fees are generally non-refundable, including for partial periods and unused allowance, because the Service is available to you throughout the paid period.
If the Service is materially unavailable due to our fault for a prolonged period, or if you were charged in error, contact us within 30 days and we will issue a pro-rata refund or credit.
Statutory consumer withdrawal rights do not normally apply to business customers. Where they do apply, they are respected in full.
Data extraction is performed by automated AI models. AI output is probabilistic and may be incomplete, mis-categorised or incorrect, particularly for low-quality scans, handwritten notes, unusual layouts or foreign-language documents.
You must review and correct every extracted value before using it in a VAT return, tax filing or any accounting record. We do not warrant the accuracy, completeness or fitness of AI-extracted data, and we are not responsible for filings, penalties or interest resulting from unverified output.
You retain all rights to the documents and data you upload. You grant us a limited licence to host, process, transmit and display that content solely to operate and support the Service for you, including sending documents to our AI processing provider for a single extraction request.
We own the Service itself, including the software, design, branding and documentation. No rights are granted other than the limited right to use the Service under these Terms.
Feedback you send us may be used to improve the Service without obligation to you.
We aim for high availability but the Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the maximum extent permitted by law. Planned maintenance and third-party outages may cause temporary interruptions.
Support is provided by email at support@vektovat.nl during Dutch business days.
To the maximum extent permitted by Dutch law, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, or for tax penalties, interest or assessments arising from your use of the Service or reliance on AI-extracted data.
Our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the total fees you paid us in the 12 months preceding the event giving rise to the claim, or EUR 100 if you are on a free plan.
Nothing in these Terms excludes liability for intent, wilful recklessness, death or personal injury, or any liability that cannot be excluded by law.
We process personal data as described in our Privacy Policy, which forms part of these Terms. Where we process personal data on your behalf, we act as processor and you act as controller.
You may stop using the Service and delete your account at any time from Settings.
We may suspend or terminate your account with notice for breach of these Terms, non-payment, or unlawful use, and immediately where required by law or to protect the Service or other users.
On termination your right to use the Service ends. Export your records before closing your account: after deletion your documents and records are permanently removed and cannot be recovered.
We may update these Terms to reflect changes to the Service or the law. Material changes will be announced by email or in the app at least 30 days in advance. Continued use after the effective date means you accept the updated Terms.
These Terms and any dispute arising from them are governed by the laws of the Netherlands, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
Disputes are submitted exclusively to the competent court in Amsterdam, the Netherlands, unless mandatory law provides otherwise. We would rather resolve issues directly, so please contact us first.
VektoVAT — support@vektovat.nl. For legal or privacy matters, write to legal@vektovat.nl. You can also reach us via the contact page.